The fastest way to reach us:
Getting in touch
Email us at hello@pottiping.com and we’ll get back to you, usually within one to two business days.
To help us sort it out faster, it’s useful to include:
- What happened, and what you expected instead
- Your phone model and iOS version
- Whether it’s about the app, the button, or your account
- A screenshot or short video, if you have one
What we can help with
- Setup & WiFi — getting your button connected and pinging.
- Pings & notifications — pings not arriving, arriving late, or going to the wrong person.
- The button — pairing, battery, or a button that won’t respond.
- Your account — sign-in trouble, changing your details, or managing who gets pinged.
- Beta & TestFlight — getting on the test, or an issue with a test build.
Beta & TestFlight
PottiPing is in a private beta, delivered through Apple’s TestFlight. If you’d like to be part of it, join the waitlist and we’ll be in touch as spots open up.
Already testing? Send feedback right from the app, or email us at hello@pottiping.com — it goes straight to the people building it.
Your account & data
Want to update your information, or delete your account and the data tied to it? Email hello@pottiping.com from the address on your account and we’ll take care of it.
For the details on what we collect and how we handle it, see our Privacy Policy and Terms & Conditions.
A note on safety
PottiPing is a convenience notifier, not a safety, security, medical, or emergency-monitoring device. It is never a substitute for adult supervision of a child. Please don’t rely on it to keep anyone safe.
Who you’re reaching
Contact: (Un)Cubed, LLC (DBA PottiPing) — hello@pottiping.com